Service Provider

At the Calendar section, users can manage their availability. All services requested via IMPEVIS will be visible on the Calendar.

It is crucial to maintain availability via the calendar to prevent service rejections due to outdated information. 

The default setting for the calendar is 'all days available.' Clicking on a calendar date opens a pop-up window where external projects or holidays can be registered, marking the service provider as unavailable for the selected period.

Experience details section is used as searching criteria, so it is crucial to have this section well described and up to dated.

Service Type: Select only those services for which accreditation can be demonstrated, and expertise can be substantiated through certificates or references. When accreditation is necessary, provide the validity period, and specify the years of experience. A comprehensive description of past services and references is required.

Certain sections mandate proof of accreditation, and a copy of the certificate must be provided. For services where proof of expertise is optional, it is encouraged to attach alternative evidence for easier assessment. Please note that none of the attachments are shared with clients.

There are types of services with the option to choose subservices as 'Marine Services,' 'Flag,' and 'Class’ and more. 

Please don’t forget to hit ‘Save changes’ often, to do not lose your uploaded information and attachments.

You need to upload each file in separate windows, if you will make same again, the previous file will be replaced.

Offshore Experience: Choose experiences where expertise can be substantiated. Specify the systems, software, type of equipment, and manufacturer of the equipment you've worked on. Provide the years of experience, accompanied by a detailed description that includes the names of the projects involved. For faster assessment, feel free to upload references.

Similar as in previous section, once you marked type of experience, those will be highlighted below. Continue adding information and attachments.

Onshore Experience: Choose sectors in which you have worked, providing the number of years dedicated to each sector. Include a comprehensive experience description and upload references or proof of experience for verification.

Profession Type: Choose the profession type that you have held or in which you are an expert. Total years of experience shall be provided as well lates Certificates of Competency even if expired already. 

Associations: Select associations which you are a member and provide membership validity and attach proof of membership. The same way as on previous uploading.

Training: Choose relevant and valid training options and upload the corresponding certificates.

That section is ready, please don’t forget to hit “Save changes”.

After your profile is ready, will be revised by Admin to final accept of your account. 

There are two sections related to the management of services: 'Approved Services' and 'Pending Services.'

When a service is requested by the client, the estimate request is received in the 'Pending Services' section. The service provider is required to create an estimate by selecting 'Create Estimate.' A pop-up window is opened, and the estimated time and number of personnel dedicated to the project should be completed for all relevant sections. If some sections are not applicable to the project, the number of hours should be left at 0. The mileage rate is defined per kilometre, not per mile, and is applicable only if a private car is used for transportation.

In the 'Additional Information' section, a description should be provided to justify mileage, expenses, and, if applicable, standby time. A clear description will assist the client in approving the service.

Once the estimate is completed and saved by clicking 'Send Estimate,' the estimate quotation is sent to the client, and the status of the service changes to 'Estimate Submitted.'

If the service estimate is approved, it will be shown in the 'Approved Services' section, and client details, as well as service provider details, become available to the client. Detailed communication can then be initiated for service planning and execution.

If the service estimate is rejected by the client, the information is displayed in the 'Approved Services' section as rejected without client details.

Some clients may require super user service provider approval. The name of the company approved is displayed in the 'Accepted' section. [JM1] It's important to note that not all companies require super user service provider approval.

Project management, including time tracking, is conducted on a separate project management platform. A new project is created in PM platform when the service is approved by the client, and the service provider is added to the system as a user with access provided via email.

In PM platform, only the timesheet needs to be completed. When the project is completed, a time report needs to be sent to the client by service provider for approval and signature. It will also be uploaded into the Project/Files section, along with all relevant reports.

All discussions related to the project between IMPEVIS, and the service provider will be conducted via the PM platform under Projects/Discussion.

Detailed PM platform user instructions will be sent when the project is approved by the client.

All Deliverables are provided to the client at the end of the project by Service Provider and must be uploaded in PM system Project/Documentation.